Shipping & Delivery Policy

MyFramora is operated by Super Patron B.V., based in Groningen, Netherlands.
We ship to the United States with free delivery on all orders.

Your Delivery Timeline
- Order Cut-Off Time: Orders placed after 10:00 PM Eastern Time (New York) begin processing the next business day.
- Processing Time: We take 1 to 3 days (Monday–Friday) to process your purchase.
- Package Transit Time: Once shipped, transit time is 4 to 6 days (Monday–Friday).
- Total Delivery Time: You can expect delivery within 5 to 9 business days from the order date.
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Tracking and Confirmation
You will receive two emails:
Order Confirmation: Sent shortly after your purchase is successfully placed.
Shipping Confirmation: Sent once your order has been shipped and includes your tracking number and tracking link.
You can use the tracking information provided in your shipping confirmation email to monitor the progress of your package.

What to Do About Delays
While we work to deliver orders within the estimated timeframe, occasional delays may occur due to peak shopping periods, public holidays, severe weather, carrier delays, or other circumstances beyond our control.
If your order has not arrived within the expected delivery timeframe, please allow an additional 3 business days for delivery.
If your package still has not arrived after this additional period, please contact us at info@myframora.com for assistance.

Cancellations
To cancel an order, email us at info@myframora.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

Incorrect, Damaged, or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us right away at info@myframora.com and provide:
- The order number
- A description of the fault
- Photos of the issue and the packaging
After reviewing and verifying the issue, we may offer you a free replacement or a full refund, depending on the circumstances.

COMPANY DETAILS
- Legal Entity: Super Patron B.V.
- Trading Name: MyFramora
- Dutch Chamber of Commerce (KvK) number: 92800211
- EU VAT number: NL866176949B01
- Address: Het Hout 35, 9723LA Groningen, The Netherlands
- Email: info@myframora.com
- Phone: +31 6 22808102